Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our collections, select your preferred size and colour, and click "Add to Cart". Proceed to checkout, enter your delivery details, and complete payment. You will receive an order confirmation email shortly after.

What payment methods do you accept?

We accept all major payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (COD) where available.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately via WhatsApp or email at hhzivaracollections@gmail.com if you need to make changes.

Shipping & Delivery

How long does delivery take?

Orders are processed within 1–3 business days. Delivery across India typically takes 4–7 business days after dispatch.

Do you offer free shipping?

Please check our current promotions for free shipping offers. Shipping charges, if applicable, will be displayed at checkout.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this to monitor your delivery in real time.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition with all tags and packaging intact. Please refer to our Refund Policy for full details.

How long does a refund take?

Once your return is received and approved, refunds are processed within 10 business days to your original payment method.

What items are not eligible for return?

Items that have been worn, washed, damaged, or are missing original tags and packaging are not eligible for return.

Sizing & Fit

How do I find my size?

Please refer to our Size Guide for detailed measurements and fitting recommendations for each product category.

What if the item doesn't fit?

If the item doesn't fit, you may return it within 30 days in its original condition and we will process an exchange or refund as per our return policy.

Contact & Support

How can I reach customer support?

You can reach us via:

What are your support hours?

Our team is available Monday to Saturday, 10:00 AM – 6:00 PM IST. We aim to respond to all queries within 24 hours.